Guest Experience Executive - Property Management

Rich Property Management is seeking a Guest Experience Executive to manage guest communications and day-to-day service for UK short-let and serviced accommodation properties.

About Rich Property Management LTD

Rich Property Management is a UK short-let and serviced accommodation management company managing residential properties for landlords across England and Wales.

What you'll do

• Communicate with property guests.
• Respond to guest inquiries.
• Coordinate check-in and check-out support.
• Resolve guest issues.
• Coordinate maintenance requests.
• Communicate with property owners.
• Monitor property service standards.
• Manage booking-related communications.
• Maintain guest records.
• Support day-to-day property operations.

What we're looking for

• Customer service experience.
• Property or hospitality experience preferred.
• Strong written communication.
• Excellent organizational skills.
• Ability to manage multiple guest requests.
• Problem-solving skills.
• Strong attention to detail.
• Ability to work independently.

Benefits

• GBP 28,000-£33,600 annual equivalent.
• Remote working.
• Full-time employment.
• Property management experience.
• Professional development.
• International guest exposure.
• Career growth opportunities.

Apply for this role